Welcome to EZCOSPLAY SHOP! We’re a passionate team of cosplay enthusiasts dedicated to bringing your favorite characters to life. Our shop offers a wide range of high-quality wigs and costumes from popular anime, games, and movies like Ace Attorney, Adventure Time, and Baldur’s Gate. Below, we’ve compiled answers to common questions to make your cosplay journey smooth and fun. If you don’t find what you’re looking for, feel free to contact our support team—we’re here to help!
Product Questions
What types of products do you offer?
We specialize in cosplay wigs and costumes inspired by anime, games, and pop culture. Our menu includes wigs in various lengths (e.g., 30-35cm, 100-110cm) and costumes from series like Arknights, Alice in Wonderland, and Ant-Man and the Wasp: Quantumania. All items are designed for accuracy and durability, perfect for conventions or photoshoots.
How do I choose the right wig size or costume?
Wig lengths are listed in categories (e.g., 70-90cm) to help you match character styles. For costumes, refer to our size charts on product pages. If you need advice, email us at [email protected]—we’ll guide you based on your preferences!
Are your products high-quality?
Absolutely! Every order undergoes quality checks before shipping. We source materials that are durable and true to character designs, ensuring you look fantastic for any event.
Ordering and Account Questions
How do I place an order?
Simply browse our website, add items to your cart, and proceed to checkout. You don’t need to create an account to order, but we recommend signing up for updates on new arrivals and deals!
Can I modify or cancel my order?
Orders are processed quickly (within 1-2 business days), so contact us immediately at [email protected] if you need changes. We’ll do our best to assist before shipping.
What if I forget my login details?
Use the “Forgot Password” feature on our site, or email us for help. We’ll get you back to your cosplay shopping in no time!
Payment Questions
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for a secure and hassle-free checkout. All transactions are encrypted to protect your information.
Is my payment information safe?
Yes! We use trusted payment gateways and do not store your financial details. Shop with confidence!
Do you offer payment plans?
Currently, we don’t support installment plans. But we often run promotions—follow us on social media for updates!
Shipping and Delivery Questions
Where do you ship?
We ship worldwide to most regions, including North America, Europe, Australia, and South America. However, we can’t deliver to some remote areas in Asia and other select locations. If unsure, email us with your address for confirmation.
What are the shipping options and costs?
- Standard Shipping: $12.95 via DHL or FedEx, delivered in 10-15 days after shipping. Ideal for events!
- Free Shipping: Available for orders over $50 via EMS, delivered in 15-25 days after shipping. Great for budget planning!
How can I track my order?
Once your order ships, we’ll email you a tracking number. Use it on the carrier’s website (DHL, FedEx, or EMS) to follow your cosplay gear to your doorstep!
What if my package is delayed or lost?
Rare delays can happen due to customs or carrier issues. Check your tracking number first, then contact us at [email protected]. We’ll work with the carrier to resolve it ASAP.
Returns and Exchanges Questions
What is your return policy?
We accept returns within 15 days of delivery. Items must be in original condition with tags attached. To start a return, email us with your order details and reason.
How do I exchange an item for a different size or style?
Exchanges are handled as returns and new orders. Return the original item, and once we receive it, we’ll process a refund or help you reorder the correct version.
Are there any non-returnable items?
For hygiene reasons, wigs and customized costumes are final sale unless defective. Contact us upon receipt if there’s an issue—we’ll make it right!
Contact and Support
How can I get in touch with you?
We’re here for you! Reach out via email at [email protected]. Our support team—fellow cosplayers—responds quickly to help with any concerns.
Where is EZCOSPLAY SHOP based?
We’re located at 811 Dogwood Lane, Tucson, US 85701. Though we’re in the US, we serve cosplayers globally!
Thanks for choosing EZCOSPLAY SHOP! We’re excited to help you transform into your favorite characters. Happy cosplaying! ✨