Welcome, Cosplay Enthusiasts! At EZCOSPLAY SHOP, we’re committed to ensuring your cosplay experience is as magical as the characters you bring to life. While we strive for perfection in every wig and costume, we understand that sometimes returns or exchanges are necessary.
Our Return & Exchange Promise
We want you to be completely satisfied with your purchase from our extensive collection, whether it’s our premium 100-110 cm wigs, detailed Anime Costumes, or items from your favorite series like Ace Attorney, Arknights, or Baldur’s Gate. If you’re not happy with your order, we’re here to help!
Return & Exchange Timeframe
You have 15 days from the delivery date to request a return or exchange for eligible items.
Conditions for Returns & Exchanges
We Accept Returns/Exchanges When:
- Item received is defective or damaged
- Wrong item was shipped
- Item doesn’t match the description (excluding color variations due to monitor differences)
- Items are in original condition with all tags attached
- Original packaging is intact and undamaged
Non-Returnable Items:
- Custom wigs from our Advanced Custom category (as these are made specifically for you)
- Opened or used wigs (for hygiene reasons)
- Items that have been altered, damaged, or show signs of wear
- Sale or clearance items (unless defective)
Note: Due to the custom nature of cosplay products, we cannot accept returns based on “change of mind” or inaccurate size selection. Please check our size guides carefully before ordering.
Step-by-Step Return/Exchange Process
Step 1: Submit Your Request
Within 15 days of receiving your order, email us at [email protected] with the following information using the template below:
Return/Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Content:
Dear EZCOSPLAY SHOP Team,
I would like to request a [return/exchange] for my order.
Order Number: [Your Order Number]
Order Date: [Date of Order]
Item(s) for Return/Exchange: [Product Name(s) and Quantity]
Reason for Return/Exchange: [Please provide detailed reason]
Preferred Solution: [Refund / Exchange for (specific product)]
Attachments: [Please attach photos showing the issue, if applicable]
Thank you for your assistance!
Sincerely,
[Your Full Name]
Step 2: Approval & Instructions
Within 2 business days, we’ll review your request and email you with:
- Approval or additional questions
- Return shipping address (our base at 811 Dogwood Lane, Tucson, US 85701)
- Return authorization number
- Specific packaging instructions
Step 3: Ship Your Return
Once approved, package your item securely including:
- All original tags and packaging
- The return authorization number clearly visible on the package
- Any free gifts received with the order
Ship using a trackable method and email us the tracking information.
Step 4: Processing & Resolution
Once we receive and inspect your return (typically 3-5 business days after arrival):
- Exchanges: We’ll ship your replacement within 2 business days
- Refunds: We’ll process your refund to the original payment method
Refund Timeline & Methods
Refunds are processed to your original payment method:
- Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after processing
- PayPal: 3-5 business days after processing
Original shipping fees are non-refundable unless the return is due to our error.
Exchange Shipping
For exchanges due to our error, we cover all shipping costs. For other exchanges, customers are responsible for return shipping to us, and we’ll cover the cost to ship the replacement.
International Customers: Please note that as we serve customers globally (excluding Asia and some remote areas), return shipping times may vary. We recommend using trackable shipping methods for returns.
Damaged or Defective Items
If you receive a damaged or defective item, contact us within 48 hours of delivery with photos of the damage. We’ll expedite a replacement at no additional cost to you.
Need Help?
Our cosplay-loving support team is here to assist you!
Email: [email protected]
Response Time: Within 24-48 hours
Address: 811 Dogwood Lane, Tucson, US 85701
Thank you for choosing EZCOSPLAY SHOP for your cosplay adventures. We’re honored to be part of bringing your favorite characters to life!
Happy Cosplaying! ✨
The EZCOSPLAY SHOP Team