Welcome to EZCOSPLAY SHOP, where we’re passionate about helping you bring your favorite characters to life! We understand that perfect cosplay requires the right gear delivered on time and in perfect condition. That’s why we’ve created this comprehensive guide to our shipping and returns policies.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. During peak seasons or sales events, processing may take slightly longer, but we’ll keep you updated every step of the way!

Shipping Methods & Timeframes

We offer two shipping options to get your cosplay items to you:

Shipping Method Cost Delivery Time Carrier Best For
Standard Shipping $12.95 10-15 business days after shipping DHL or FedEx Faster delivery with tracking
Free Shipping FREE (orders $50+) 15-25 business days after shipping EMS Budget-friendly option

International Shipping Note: We ship worldwide except to Asia and some remote areas. Delivery times may vary depending on your location and customs processing.

Returns & Exchanges Policy

We want you to be completely thrilled with your cosplay purchase, whether it’s one of our stunning 100-110 cm wigs, detailed Anime Costumes, or items from popular series like Ace Attorney, Arknights, or Baldur’s Gate. If something isn’t quite right, we’re here to help!

Return & Exchange Timeframe

You have 15 days from the delivery date to request a return or exchange for eligible items.

When We Accept Returns/Exchanges

  • Item received is defective or damaged
  • Wrong item was shipped
  • Item doesn’t match the description (excluding minor color variations due to monitor differences)
  • Items are in original condition with all tags attached
  • Original packaging is intact and undamaged

Non-Returnable Items

Due to the nature of cosplay products, we cannot accept returns for:

  • Custom wigs from our Advanced Custom category (as these are made specifically for you)
  • Opened or used wigs (for hygiene reasons)
  • Items that have been altered, damaged, or show signs of wear
  • Sale or clearance items (unless defective)

Important: We cannot accept returns based on “change of mind” or inaccurate size selection. Please check our size guides carefully before ordering!

Step-by-Step Return/Exchange Process

1 Submit Your Request

Within 15 days of receiving your order, email us at [email protected] with the following information:

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content:
Dear EZCOSPLAY SHOP Team,
I would like to request a [return/exchange] for my order.
Order Number: [Your Order Number]
Order Date: [Date of Order]
Item(s) for Return/Exchange: [Product Name(s) and Quantity]
Reason for Return/Exchange: [Please provide detailed reason]
Preferred Solution: [Refund / Exchange for (specific product)]
Attachments: [Please attach photos showing the issue, if applicable]
Thank you for your assistance!
Sincerely,
[Your Full Name]

2 Approval & Instructions

Within 2 business days, we’ll review your request and email you with:

  • Approval or additional questions
  • Return shipping address (our base at 811 Dogwood Lane, Tucson, US 85701)
  • Return authorization number
  • Specific packaging instructions

3 Ship Your Return

Once approved, package your item securely including:

  • All original tags and packaging
  • The return authorization number clearly visible on the package
  • Any free gifts received with the order

Ship using a trackable method and email us the tracking information.

4 Processing & Resolution

Once we receive and inspect your return (typically 3-5 business days after arrival):

  • Exchanges: We’ll ship your replacement within 2 business days
  • Refunds: We’ll process your refund to the original payment method

Refund Timeline & Methods

Refunds are processed to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after processing
  • PayPal: 3-5 business days after processing

Note: Original shipping fees are non-refundable unless the return is due to our error.

Exchange Shipping

  • For exchanges due to our error, we cover all shipping costs
  • For other exchanges, customers are responsible for return shipping to us, and we’ll cover the cost to ship the replacement

Damaged or Defective Items

If you receive a damaged or defective item, contact us within 48 hours of delivery with photos of the damage. We’ll expedite a replacement at no additional cost to you.

Need Help?

Our cosplay-loving support team is here to assist you!

Email: [email protected]

Response Time: Within 24-48 hours

Address: 811 Dogwood Lane, Tucson, US 85701

Thank you for choosing EZCOSPLAY SHOP for your cosplay adventures. We’re honored to be part of bringing your favorite characters to life!

Happy Cosplaying! ✨
The EZCOSPLAY SHOP Team